Returns Policy

Overview

At Arbor, we are committed to providing high-quality products that support your wellness journey. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Refunds

You may request a refund under the following conditions:

  • The product was purchased directly from our website
  • The request is made within 30 days of delivery
  • The product is unused, unopened, and in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products (for safety and hygiene reasons)
  • Products purchased during clearance or final sale
  • Gift cards or promotional items
  • Products not purchased directly from our website

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will:

  • Replace the item at no additional cost, or
  • Issue a full refund if a replacement is not available

Please include photos of the product and packaging when contacting support.

How to Request a Refund

To initiate a refund, follow these steps:

  1. Email our support team at support@yourdomain.com
  2. Include your order number and reason for the request
  3. Our team will review your request within 2–3 business days
  4. If approved, you will receive return instructions

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Arbor is not responsible for lost or undelivered returns

Refund Processing

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • If the issue persists, contact us at support@yourdomain.com